Disney cast members are highly trained in many ways. You likely know of their magical customer service and commitment to staying in character and making sure the parks run smoothly, but the order in which those commitments play out is not at all random. In this session, we will explore the four priorities of all … Read more
Communication is the one skill we use every day, in every environment, and in every situation. Yet, we’ve all experienced the fallouts of bad communication or the lack of communication. In this session, we will identify and overcome three common obstacles to effective communication. Once we are aware of them, we can take constructive steps … Read more
As leaders, you’ve likely developed skills at being proactive and reactive, but times of change call for leadership to be interactive. Changes in the workplace must be handled delicately, with added emphasis on intentional words and actions. This session will guide leaders to an understanding of the Kubler-Ross Change Curve, help them implement the specific … Read more
Presentation and networking skills are essential to career success. We don’t network for the purpose of getting new business; we network in order to meet the needs of others. This makes networking work for everyone. Through vivid examples and real-time demonstrations and practice, this session will cover various networking situations such as how to enter … Read more
The paralysis of “Where do I start?” is overwhelming and often leads to procrastination and short-term thinking. Delegated work makes people feel valued, included, and appreciated. When people are empowered at work, you can expect more productivity and buy-in. Learn delegation techniques to empower and utilize individuals’ genius. Build prioritization strategies to organize your workflow … Read more
What do you do when the pressure is on, and the stakes are high? The solution is to plan and prepare, and this session will give you the skills, tools, and knowledge specifically for those situations. When you’re well-prepared, the high-stress, high-risk decisions won’t seem like no-win impossibilities. In this session, you will learn by … Read more
What if you could spend a fraction of the time on processes that generate not only measurable outcomes but also short-term results? You can! In this session, learn alternatives to all-out strategic analysis where you can see change sooner, experience the satisfaction that your time is well-spent, and know you’re on the right track to realizing … Read more
There is never enough time in the workday. Between projects, meetings, emails, day-to-day tasks, and waiting on others, there seems to be too much to do and not enough time to do it. The paralysis of “Where do I start?” is overwhelming and often leads to procrastination. In this session, you will learn time and … Read more
What makes the difference between an individual on a team and the ideal team player? Effective leaders with influence have discovered the key: Positive working relationships and consistent modeling of expectations are powerful. Drawing on the work of Patrick Lencioni, we will uncover the three virtues of the ideal team player—Humble, Smart, and Hungry. The … Read more
It can be hard to receive feedback. A lot of managers don’t like giving it. But feedback, both positive and critical, is the best and least expensive tool leaders use to drive engagement and productivity. Without consistent feedback, people are unsure of what behaviors to continue and which ones need to change. In this session, … Read more