A good customer experience is worth its weight in gold. A bad customer experience, on the other hand, won’t yield returning customers or positive recommendations. Today’s customer expects more than a sales gimmick or well-rehearsed pitch for a product. They want a salesperson they can connect with, who understands them and their situation. Everything DiSC® … Read more
Disney cast members are highly trained in many ways. You likely know of their magical customer service and commitment to staying in character and making sure the parks run smoothly, but the order in which those commitments play out is not at all random. In this session, we will explore the four priorities of all … Read more
Presentation and networking skills are essential to career success. We don’t network for the purpose of getting new business; we network in order to meet the needs of others. This makes networking work for everyone. Through vivid examples and real-time demonstrations and practice, this session will cover various networking situations such as how to enter … Read more