Workplace conflict is one of the most stressful, uncomfortable, and inevitable experiences people face in the workplace. Conflict may be influenced by an organization’s culture, hierarchy, working styles, and everyday human relationships. While conflict is an inevitable part of any working relationship, people’s response to conflict is entirely in their control. By increasing self-awareness around … Read more
A good customer experience is worth its weight in gold. A bad customer experience, on the other hand, won’t yield returning customers or positive recommendations. Today’s customer expects more than a sales gimmick or well-rehearsed pitch for a product. They want a salesperson they can connect with, who understands them and their situation. Everything DiSC® … Read more
The paralysis of “Where do I start?” is overwhelming and often leads to procrastination and short-term thinking. Delegated work makes people feel valued, included, and appreciated. When people are empowered at work, you can expect more productivity and buy-in. Learn delegation techniques to empower and utilize individuals’ genius. Build prioritization strategies to organize your workflow … Read more
What do you do when the pressure is on, and the stakes are high? The solution is to plan and prepare, and this session will give you the skills, tools, and knowledge specifically for those situations. When you’re well-prepared, the high-stress, high-risk decisions won’t seem like no-win impossibilities. In this session, you will learn by … Read more
What if you could spend a fraction of the time on processes that generate not only measurable outcomes but also short-term results? You can! In this session, learn alternatives to all-out strategic analysis where you can see change sooner, experience the satisfaction that your time is well-spent, and know you’re on the right track to realizing … Read more
There is never enough time in the workday. Between projects, meetings, emails, day-to-day tasks, and waiting on others, there seems to be too much to do and not enough time to do it. The paralysis of “Where do I start?” is overwhelming and often leads to procrastination. In this session, you will learn time and … Read more
What makes the difference between an individual on a team and the ideal team player? Effective leaders with influence have discovered the key: Positive working relationships and consistent modeling of expectations are powerful. Drawing on the work of Patrick Lencioni, we will uncover the three virtues of the ideal team player—Humble, Smart, and Hungry. The … Read more
It can be hard to receive feedback. A lot of managers don’t like giving it. But feedback, both positive and critical, is the best and least expensive tool leaders use to drive engagement and productivity. Without consistent feedback, people are unsure of what behaviors to continue and which ones need to change. In this session, … Read more
No two managers manage the same. But have you ever noticed that some people are easier to manage than others? Do you ever wonder why you seem to relate better with some of your employees than others? Or why developing, motivating, or delegating to certain employees is a breeze compared to other employees? Everything DiSC® … Read more
When it comes to strategic planning and project management, there are many skills required to see effective results. The following programs address key areas of growth, and they are often combined to form a custom program that meets the specific needs of your team. Time and Task Management: Learn time and task-management techniques and prioritization … Read more